Permanent
Join Our Team as Deputy Reception Manager!
Location : London
Working Hours: Monday – Friday 8.00am-5.00pm (require flexibility)
Reporting to: Reception Manager
Do you have what it takes to ensure our reception area operates efficiently and provides exceptional client care? We’re seeking a skilled and experienced Deputy Reception Manager to join our team and take charge of managing a team of 12 staff members, monitoring their work, and carrying out appraisals. You will also be responsible for holding team meetings in the absence of the Reception Manager and working closely with them and other managers to develop and evolve all client services at our location.
Key Responsibilities:
- Manage the reception area and team to maintain high service levels and exceed client expectations
- Proactively manage meeting rooms and spaces, respond to additional client requests swiftly, and liaise with catering to deliver service when required
- Motivate, mentor, lead by example, and inspire the team during their employment
- Provide feedback and coaching to any member of staff to ensure that all team members carry out their jobs to the best of their ability in a timely and efficient manner
- Maintain and control levels of unit staffing and costs through efficient manpower planning in line with agreed budgetary requirements
Requirements:
- Proven experience as a Deputy Reception Manager or similar role
- Excellent leadership and communication skills
- Strong organizational and time management abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work outside regular business hours when necessary
Benefits:
We offer a comprehensive benefits package, including personal and professional development opportunities, life assurance, pension, private medical, eye care, wellbeing strategy, family-friendly support, social events, holiday purchase scheme, volunteering days, professional subscriptions, recognition schemes, high street discounts, and cycle to work scheme.
If you’re ready to take the next step in your career and join a dynamic and supportive team, apply now and let’s make a difference together!