Hospitality Venue and Cafe Manager

About the Role:

The Hospitality Venue Manager is responsible for overseeing the successful operation of Head Room Café, a unique social enterprise that combines hospitality with community engagement and mental health support. This role involves leading a team, ensuring excellent customer service, maintaining high operational standards, and supporting the integration of the café’s services with the wider community initiatives. The manager will also be responsible for venue hire and event management, creating a welcoming space for both customers and community programmes.

Job Purpose

• The Hospitality Venue Manager is responsible for the overall management and performance of the café and management of events.
• Deliver and maintain the highest standards of customer service, working efficiently and managing the team leading by example
• Develop, control and review all operational procedures
• Review and monitor customer service feedback
• Create an environment through which the community programme can be delivered

Operational Management

• Oversee all day-to-day operations of the café, ensuring a high standard of service and hospitality.
• Develop, implement, and review operational procedures to optimise efficiency and service quality.
• Maintain hygiene, safety, and Kashrut standards, ensuring compliance with food safety regulations.
• Monitor financial performance, controlling costs and managing budgets in collaboration with the finance team.
• Work closely with the procurement team to manage supplier relationships, negotiate costs, and monitor stock levels.
• Ensure the upkeep of all kitchen and café equipment, organising repairs and maintenance as needed.

Team Leadership & Staff Management

• Recruit, train, and develop café staff and volunteers, fostering a supportive and motivated team environment.
• Manage staff rotas, holiday cover, and always ensure adequate staffing levels.
• Conduct performance reviews, provide coaching, and manage staff morale effectively.
• Organise regular staff meetings, sharing key updates, targets, and providing an open forum for discussion.

Customer Service & Community Engagement

• Ensure a warm and inclusive atmosphere for all customers, service users, and community members.
• Monitor and respond to customer feedback, implementing improvements where necessary.
• Work closely with the community team to support the delivery of programmes within the café.
• Ensure that individuals requiring mental health support are appropriately signposted.

Event & Venue Hire Management

• Manage venue hire for private events, coordinating catering,logistics and staffing.
• Work with business colleagues to provide quotations for private events.
• Ensure event setups, staff scheduling, and service execution meet high standards.
• Work with the marketing team to promote events, menu changes, and café initiatives.

Business Planning & Development

• Plan and execute seasonal menus and promotions in partnership with the chef and marketing team.
• Monitor and analyse financial performance, ensuring cost-effective operations.
• Work with finance and payroll teams to manage salaries, licensing, and compliance requirements.

You may be required to work additional hours, as necessitated by the needs of the business. Additional hours may include evenings to cover events.