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- Welcome and greet guests in a friendly and courteous manner, providing a warm and inviting atmosphere.
- Present menus, answer questions, and make recommendations regarding food and beverage options.
- Take accurate food and drink orders from guests and ensure prompt and efficient service.
- Serve food and beverages to guests in a professional and attentive manner, adhering to presentation and quality standards.
- Ensure guests’ special requests or dietary restrictions are accommodated and communicated accurately to the kitchen.
- Process payments, issue receipts, and handle cash transactions accurately, following company procedures.
- Follow proper food safety and sanitation guidelines to ensure a clean and safe dining environment.
- Handle guest concerns and complaints in a professional and courteous manner, escalating to a supervisor if necessary.
- Assist with opening and closing duties, including setting up tables, restocking supplies, and cleaning tasks as assigned.
- Stay updated on menu items, specials, and promotions to provide accurate information to guests.
- Uphold the company’s standards for customer service, hospitality, and professionalism at all times.
- Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and positive manner.
- Strong multitasking abilities, with the capacity to handle multiple tables and orders simultaneously.
- Flexibility to work in a fast-paced and dynamic environment, including evenings, weekends, and holidays.
- Basic math skills for processing payments and handling cash transactions.
- Knowledge of food safety and sanitation regulations is desirable.
- Ability to remain calm and composed under pressure, resolving guest issues with tact and diplomacy.